Frequently Asked Questions

Hire Entry & Follow-Up

The Full Hire Template can be submitted without the SSN so long as the department explains the reason for not including it in the template's comment box. The comment should explain that the SSN will be updated via the Personal Data Change Template on the employee's start date. However, if you choose not to include the SSN, you must complete the DOB to help identify the new employee, should the same name already exist in the UCPath system.

None. You will submit the SSN using the Personal Data Change Template on the employee's start date. Since we validate all DOB, SSN and Name Changes through the Social Security Number Verification System (SSNVS), no documentation needs to be attached. Please Note: The person submitting the Personal Data Change Template is responsible for validating the documentation before completing the template. If we discover an error in the information that is contained on the template,  we will cancel the template, explain why we are cancelling it and ask for you to re-verify any supporting documentation.

Work Authorization

The Department is to inform the employee that they will be getting an email from Tracker, and that they need to complete Section 1 online before, or on, their first day. The employee should then go to Business and Financial services to complete Section 2 by their third day of work (e.g., if your employee starts on Monday, and Section 1 is done Monday morning, Section 2 must be done by Thursday at 3:30 pm).
The employee will have to get their original documents before completing their I-9. Per USCIS regulations, only Original documents are acceptable for I-9 documentation.
Go to Service Now and submit a Tracker I-9 ticket to Trigger the I-9 before the employees start/effective date. This can be done without Path approval just enter TBD where it asks for the ID #. You can then update BFS later with the EEID once you get it back from Path.
In UC Path, go to People Soft > Workforce Administration> Personal Information> Security Clearance. Under Security Clearance, it will say "U14 I-9 Complete," the date will be listed, and the Source will say "Tracker." If the Security Clearance field says "U14 I-9 complete" and the date is within the last 3 years, the employee does not need to be in Tracker (their original I-9 is still valid).

Please contact BFS via Service Now and include the employee's name, employee ID, original start date, and email address. You will receive an email when the employee can visit a worksite to complete their re-verification.

Due to COVID 19 precautions all I-9’s must have a remote section 2. Please use Service Now to provide the appropriate information to BFS.

The process has not changed. NRA employees should be nominated by the department. For more information, see

You will need to open a Service Now Ticket for Work Authorization and in the comment box let us know that the employee needs E-Verification. BFS will take care of the E-Verify process and inform you if we need any additional information from either the department or the employee to complete.

The department will need to open a ServiceNow ticket for work authorization. Provide the name, employee ID, email, and start date of the Employee. In the additional comments section enter the name of a representative of a college or university local to the employee who is willing to assist us with the I-9 process; include the rep's email and title, plus the institution name. We will then send a special link to that representative to complete section 2 on UCSB’s behalf. This needs to be done prior to the employee's start date to ensure USCIS compliance of the I-9.

No, only those employees living and working in the United States need an I-9. You must indicate in UCPath that the employee is living and working outside the US. If your employee moves to the US later and continues to work for UCSB, you will need to contact BFS to have us complete an I-9. It will be up to the home department to update the employee's status in UCPath in this situation.
Yes, Tracker does not inform BFS that this is a four payment TA, nor does UCPC. We need the departments to let us know so that we can correct the start date to the employee's first day of work.
Please don't ignore these emails. You need to do a termination in UCPath, but also inform BFS by submitting an I-9 ServiceNow ticket. If the I-9 is not complete, UCPath will not put the termination over to Tracker so it stays on our dashboard. The same holds if you need to change the employee's start date - always inform BFS Tracker I-9 via an I-9 ServiceNow ticket.
  • Departments are not responding to the BFS Work Authorization Analyst's communications about their employees being late on Section 1 and/or Section 2 of their I-9.
    • When our work authorization analyst reaches out to you, please respond so we can work together to have your employee in compliance. Even if the employee decided not to take the position, please respond letting us know.
  • Departments are hiring employees with a retroactive effective date due to late hire, or are not allowing enough time for the UCPath Center to approve the hire (UCPath approval times have increased as other campuses go live).
    • Remember to future-date your hires; UCPath defaults to the same day which does not allow proper time.
    • If your hire template is still pending, please contact BFS via ServiceNow to prevent a non-compliant I-9. We will manually send the employee Section 1 to start the I-9 process. Please note that a pending hire will need to have been entered into UC Path.
  • Departments are not selecting “Home” as the email type, which prevents the system from generating the Section 1 email to the employee.
    • On every hiring template please select “Home” as the email type, no matter what the employee's email address is.
    • Please confirm with your employee on the effective date if they received the I-9 email. If they have not, reach out to BFS via ServiceNow.
  • Departments are contacting BFS after the employees’ effective date to send or resend the employee the I-9 Section 1 email, or to request a remote Section 2 for the employee.
    • As soon as you know your employee will not be working on campus, open a ServiceNow ticket to set up a remote Section 2. You can do this for a pending hire template if needed.  
  • Employees are indicating to BFS that they are late due to not having time in their schedule to come in.
    • Allow your employees time on their first day to come to BFS to complete their I-9. Our I-9 desk is open Mon-Fri from 8:30 am – 11:00 am and 1:30 pm-3:30 pm.

Paycheck Review

You may be adding the wrong paycheck stub. The first one you should be adding is the check you received Jan. 1 and the last one you will add is the one you received Dec. 1 (unless you received additional payments on the 5th working day in December or the supplemental payment paid on approximately December 19).

Go back and add all of your pay check stubs. The additional federal and state tax, though listed separately on your check stub, is also added to the total federal and state tax amounts.

There are several possible answers:

With all of the above possibilities, we would advise you to ask your department administrator to trace the problem for you. Once the problem has been identified and solved, a partial payment of the amount due can be made available by no later than 3PM the following day.

  • You did not turn in your timesheet to your department in time to meet the payroll deadline;
  • Your department did not report the time you worked to the campus Payroll Division by the deadline;
  • Your appointment ended and was not properly extended; or
  • The paperwork to establish your appointment for pay purposes has been delayed by one of the offices required to approve your appointment.

2019 W-2’s are now available on UC Path, here: If you signed up for electronic W-2, you will find your W-2 under "Income and Taxes" on your UC Path dashboard.


If you did not sign up for electronic W-2 by January 18th, 2020, then it was mailed to you by the UC Path Center in Riverside by January 30th, 2020. Please contact the UC Path center at 1-855-982-7284 if you have trouble accessing your 2019 W-2.

There is an option to Enroll to receive online W-2 under the "Income and Taxes" menu on your UC Path dashboard. The deadline to enroll to receive your 2019 W-2 electronically was January 18th, 2020.

For W-2 forms from 2016, 2017 or Jan-Sept 2018, please open a ticket via ServiceNow at with your request.

Please contact the UCPath Center at 1-855-982-7284 for assistance with your W-2.

Registering for UCPath online former employee access

You’ll be able to register for UCPath online access as a former employee once your location has finalized your separation with UCPath online. Make sure you’ve added your non-business email address to your UCPath profile before you leave UC — you’ll need it to register.

If UCPath has your non-business email address on file, you’ll receive a notification email as soon as you’re eligible to register. If you do not have a non-business email on file, call the UCPath Center to provide one and request your registration email.

Once you receive your former employee access registration email, follow the steps to register and activate your account. You must complete the registration process within the timeframe listed in your email message or you will lose access.

After you complete the first step to activate your account, you’ll receive a second email to complete the registration process. This step will include verifying your personal data and creating security questions for the account. When both registration steps are completed, you will be able to login to UCPath online through the Former Employee Access page.

Accessing your information

Once your registration is complete, you’ll be able to access your earning statements and W-2 forms for payroll information that UCPath processed. You’ll also be able to keep your personal contact information up to date.

You will have access to the Former Employee system for up to three years after your separation date, so make sure to download any information you need for your records.

Checks are typically mailed via USPS to the home address on file (even if the home address is international)

  • UCPath can expedite checks on an as-needed basis if they are actively working outside the country. Department functional users can initiate a case through QCU no later than noon PST,  two days prior to check date. Checks will be sent via UPS.
    • Timing is important as UCPath has a very tight window to get these requests to Wells Fargo.
    • Locations can provide a spreadsheet of multiple employees to expedite, if necessary.
  • Once UCPath has processed the request and obtained the tracking information, it will be shared with the department requestor.

UCPath Pre-Conversion

There are different scenarios to consider:


  1. Employee is not in UCPath and should have been hired retro to a date before conversion: In this case, a New Hire template is done to hire the person on the real hire date (this can be pre-conversion). The template will NOT generate retro pay, so an off-cycle check will need to be requested for pay due. The pay period should be listed as the actual service period. In other words, if the pay is for July, use the July period, not the current pay period.
  2. Employee is already hired and is owed back pay from pre-conversion: These are a bit trickier and must be looked at individually. Paypath corrections can be made to pre-conversion dates, but they will not generate retro-pay for the pre-conversion period. An off-cycle check will need to be requested for pay due.

There are different scenarios to consider:


  1. Employee in UCPath separates: The individual can be issued pay even if separated. An off-cycle request is made, for the pay period for which the money is owed. There should not be any problem with thi
  2. An Employee separated pre-conversion and we owe them money: Use the hire template and recreate the past job. Indicate reason Hire/reinstatement with a note that this is being done because they didn’t convert. No pay will be issued because the template does not generate retro pay.  Pay via an off-cycle check.  Then term the job. This same approach can be used for either base pay or additional pay that is due.