Procurement Services

Roles and Responsibilities/Separation of Duties

No. The FlexCard is non-transferable and can only be used by the person whose name is embossed on the card. Violation of this University policy will result in revocation of the card.

Reviewing and Allocating Charges

Discuss the situation with the Cardholder. As soon as a fraudulent charge is confirmed, the Cardholder must contact U.S. Bank Fraud Division (800-523-9078) immediately to report it. The Cardholder must also inform his/her Department Administrator of the fraud, so the Department Administrator can report it to FlexCard Administration via the FlexCard Management Module.

Security and Fraud

Discuss the situation with the Cardholder. As soon as a fraudulent charge is confirmed, the Cardholder must contact U.S. Bank Fraud Division (800-523-9078) immediately to report it. The Cardholder must also inform his/her Department Administrator of the fraud, so the Department Administrator can report it to FlexCard Administration via the FlexCard Management Module.

A Statement of Fraud is an affidavit that U.S. Bank sends to Cardholders who have had a fraudulent transaction(s) post to their account.  (NOTE: Sometimes fraud is detected early enough to prevent it from actually posting to the account.)  The bank's Fraud Division will notify the Cardholder, during their conversation, if a Statement of Fraud is being sent.  It usually arrives via U.S. Mail within 7-10 days and MUST be completed and returned.  If it does not arrive within 10 days, the Cardholder should contact the bank.  If the Statement of Fraud is not returned, the provisional credits on the Cardholder's account will be voided after 60 days and the fraudulent charges will reappear on the account.