A Statement of Fraud is an affidavit that U.S. Bank sends to Cardholders who have had a fraudulent transaction(s) post to their account. (NOTE: Sometimes fraud is detected early enough to prevent it from actually posting to the account.) The bank's Fraud Division will notify the Cardholder, during their conversation, if a Statement of Fraud is being sent. It usually arrives via U.S.
Discuss the situation with the Cardholder. As soon as a fraudulent charge is confirmed, the Cardholder must contact U.S. Bank Fraud Division (800-523-9078) immediately to report it. The Cardholder must also inform his/her Department Administrator of the fraud, so the Department Administrator can report it to FlexCard Administration via the FlexCard Management Module.