If you're using Internet Explorer, and getting the following error: "This content cannot be displayed in a frame", try this:

1.       In Internet Explorer, go to the top right of the screen, and click on the gear symbol, and selection Internet Options.

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Please click here for directions with screen prints on how to use Gateway for looking up payment status. Alternatively, here's a quick list:

Dell's punch-out contains a mixed content blocker which can interfere with certain browsers.

Browsers that cannot effectively punch-out due to the mixed content blocker will punch-out to a blank screen or scrambled text.

If this happens to you, there are a couple workarouns provided by Dell while they work on a permanent fix for the issue.

While logged into Gateway, click on Your Name > View My Profile > User Settings > Email Preferences.

You can scroll through each section and decide what kind of notification you would like (either an email, a notification, both or none).

Firefox 3.6 and IE 7 are NOT recommended. They will not support the Phoenix User Interface and will prevent users from logging in.

Recommended Browsers:

Windows:

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