Procurement Services


A string can be active and available in the GMC, but will not sync over to Gateway unless Account Approvers are tied to the Account String.

The Account String essentially "tells" the order where it needs to route in the system - so it will not sync over without having that information linked to it.

You can add approver(s) to the string under either the Assignments by User or Assignments by Role subtabs.

The assignments will sync at either 10:25am or 10:25pm based on when you make your changes in the GMC.


Please note: Account Approvers are the only roles that need to be tied to the Account String. All other roles, like Receiver, Requester and Department Buyer, are global. Once made for your department, they are set and do not need to be added each time a new account string is added.




When making a new assignment in the GMC, some DPAs/DSAs will come across the following message:

"Assignment not created - the assignment already exists"

Assignment Already Exists

DPAs/DSAs will get this message when trying to give an assignment to a user when it already exists in the GMC, either assigned or unassigned.

In most cases, it will most likely be unassigned, which was why it was not readily apparent that the user already had the assignment.

To "reassign" the role, DPAs/DSAs should go to Manage Assignments.

When in Manage Assignments, search for the user, the role and make sure that "Unassigned" is selected from the appropriate drop down.

After clicking "search", it should show any unassigned roles that exist for that user in the GMC.

Simply click "reassign" next to the assignment and it will sync back into Gateway.

Contact the Enterprise Technology Service Center (ETSC) to set up new Department Security Administrator access to the GMC, as well as update or remove existing DSAs. Make your request by one of the following methods:

  • Log in to the IT Services self-service portal at and select End User Services > Access and Accounts > Manage Department Security Administrators
  • Call the ETSC Service Desk at 893-5000

Once you have DSA access, you will be able to log in to the GMC and grant yourself or other members of your department further access as a DPA (Department Purchasing Administrator).