Information for Cardholders
The cardholder has primary responsibility for purchases made using his or her FlexCard. He or she must:
- ensure that all purchases comply with policy; pursue any issues with vendors;
- work with U.S. Bank to resolve cases where disputes or fraud have occurred (returning any Statements of Fraud promptly to U.S. Bank);
- report all issues (including declined purchases and fraud) to his or her Department Administrator and/or FlexCard Administration, as appropriate; and
- provide all documentation to the department's Allocators and Reviewers in a timely fashion.