Toner: Should I accept unsolicited Toner mailed to my Dept? Is any Toner vendor authorized to cancel my Copier Contract?
There are many suppliers in the ink and toner business calling campus trying to get business. If you have a maintenance contract with Xerox, Ricoh, or Canon, no other company is authorized to tell you your warranty is void or agreement will expire unless you buy their toner. In addition, some vendors have been sending unsolicited toner cartridges to departments, then invoicing and expecting payment. Please do not use these toner packages. Procurement has filed claims against some of these vendors through the Better Business Bureau. If you encounter a similar situation, or feel uncomfortable about a vendor solicitation, let us know.