I just received goods that I need to return to OfficeMax. How do I do that?
In the event you are not satisfied with your purchase, you may return the merchandise as follows:
- Contact OfficeMax Customer Service via phone (877) 969-6629 or email at email@example.com to obtain an Authorization to Return (ATR) number. You will be asked to write the ATR number on a piece of paper and attach it to the box containing the item(s) to be returned so that OfficeMax can process your credit. Please place any returns to be picked up at the same location where your products were delivered.
- Office supplies, ink and toner may be returned in the original MFG packaging for a full refund within 30 days of the original purchase. Opened ink/toner will be eligible for an exact-item exchange regardless of when you made the purchase.
- Furniture, technology items and software may be returned in the original unopened packaging (including all accessories and manuals) within 14 days of the original purchase date. Opened technology products returned within the 14-day period may be subject to a restocking fee. Opened software and defective technology items may be exchanged for the same item within 14 days of the original purchase date. Special order and pre-assembled furniture is not eligible for return.
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